To meet the various needs of the scientific laboratory, Beckman Coulter offers a wide range of Support Agreements. Regardless of the Support Agreement selected, you are assured that Beckman Coulter provides only the finest quality support.
For optimal flexibility, our Support Agreements are structured to provide you with various levels of support for hardware, software, training, regulatory compliance and product upgrade pathways (Table 1).
Table 1. Comparison of Beckman Coulter Support Agreements
|Hardware Coverage||Support & Grow||Total Plus||Prevention Plus|
|Emergency Repair Service||Yes||Yes||Discount|
|UV Lamps||Yes (3/yr.)||Yes (3/yr.)||Discount|
|Engineering Reliability Upgrades||Yes||Yes||Discount|
|Privileged Call Center Phone Entitlements||Yes||Yes||Yes|
A variety of plans are available to suit the various needs of the scientific laboratory.
Additional systems coverage with Support & Grow Agreement (offered on selected product lines) include:
- Operator Training
- Advanced Operator Training
- On-site Applications Support
- Software Revision Upgrades or Migration Packages
- Accessory/Software Discounts
- E-Lab Live Online Training
- Integration Services